The death of the high street? Not quite.
In this episode of The FODcast, we’re joined by James O’Hare – Area VP UK at Sitoo – to explore why physical retail isn’t dying, it’s evolving.
From in-store gyms and juice bars to immersive tent villages, retailers creating memorable, experience-led spaces are thriving. And behind it all? A shift from disconnected systems to unified commerce, where real-time data powers seamless, personalised shopping.
We cover a LOT in this episode, including:
- Why in-person shopping still accounts for 75–80% of retail sales
- The admin load facing store staff (and how tech is changing that)
- What unified commerce really means (and why it’s more than just omnichannel)
- Surprising data gaps between UK and Swedish retail
- How smarter POS systems are freeing staff to serve customers
James brings sharp insight and real-world examples that every retail leader should hear.
Take a walk, grab a coffee, and tune in.
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